Terms and conditions of use

Terms of Use and Sale

1. Scope of Application

2. Prices

Prices are displayed in Swiss Francs (CHF). The prices indicated on the website at the time of receipt of the order shall prevail.

3. Shipping

All indicated delivery times are approximate and for guidance only. Deadlines set by customers cannot be taken into account and have no validity. The supplier is not required to acknowledge orders and commands vis-à-vis the client. Ordered items will be sent directly and as quickly as possible to your home by Swiss Post. In rare cases, it may happen that the order cannot be shipped in one delivery. Of course, we only charge shipping costs once in this case. The customer has no right to refuse partial deliveries and must accept them. In the event of delivery delays or if the ordered item is exceptionally out of stock, we will inform you in time. The amount of shipping costs is CHF 9.00 per order. For orders amounting to 100 CHF or more, shipping is free. We only deliver the desired goods within Swiss territory.

4. Conclusion of the Contract

An order represents an offer to the supplier to conclude a sales contract. When the customer sends an order to kosport.ch, it is automatically sent by email to the address provided by the customer when registering their personal data. This email serves as order confirmation only and informs the customer that their order has been received by the supplier. At that point, the order is added to the order progress, which is visible at all times on the kosport.ch online shop. By activating their order, the customer attests to being informed of these general terms and conditions and approves them.

5. Deliveries

With the shipping method chosen by Kosport.ch, Swiss Post delivers your parcels within two working days, from Monday to Friday, between 08:00 and 17:00, throughout Switzerland to the delivery address indicated by the customer.

For logistical reasons, in rare cases, the online shop kosport.ch is authorized to make partial deliveries. In this case, there will be no additional shipping charges.

6. Payment

In partnership with SAFERPAY as Payment Service Provider, we offer our customers various payment methods such as: PostFinance Card, PostFinance e-finance, MasterCard, Visa, and PayPal.

SAFERPAY guarantees you maximum security thanks to PCI certification and 3D-secure for credit card transactions.

7. Right to Return Goods

Claims for delivered quantity, defects in goods, incorrect deliveries, and quantity differences must be reported in writing as soon as possible, but no later than one week after order confirmation. They will be considered to the extent that they can be detected by reasonable examinations. Exchange or return of goods only takes place in the event of a justified complaint. No right of exchange or return of goods is possible for correctly delivered goods.

8. Improvements and Changes

The online shop kosport.ch reserves the right to make product changes without prior notice to customers, when the manufacturer finds that these changes represent an improvement in quality. The online shop kosport.ch reserves the right to errors in product descriptions and prices. Small differences from descriptions and images are possible.

9. Use and Absorption of Nutritional Supplements

None of the dietary supplements offered by the kosport.ch online shop are medicines. Product descriptions, usage and absorption recommendations, and other content are for informational purposes only and are indications from the manufacturer or excerpts from specialized articles. They do not need to be complete or accurate and do not replace medical or pharmaceutical advice from a doctor or pharmacist. No responsibility is taken for any damage resulting directly or indirectly from the application or use of information from kosport.ch. Please read all product attachments and absorption advice carefully and consult a doctor or nutritionist if you have any questions about the use and active ingredients of nutritional elements or supplements.

10. Data Protection

The protection of your privacy is of utmost importance to us. The kosport.ch online shop naturally complies with the legal data protection provisions valid in Switzerland. You can always inquire about the data stored in your name (size, purpose) or request its deletion free of charge. Your data is never passed on to third parties.