Terms and conditions of use

Terms and Conditions of Use and Sale

1. Scope

These General Terms and Conditions of Sale apply to all purchases made through the website https://www.kosport.ch/.

2. Prices

Prices are displayed in Swiss francs (CHF). The prices shown on the website at the time the order is received shall apply.

3. Shipping

All stated delivery times are approximate and provided for guidance only. Delivery deadlines specified by customers cannot be taken into account and are not binding. Ordered items are dispatched as quickly as possible and delivered by Swiss Post. In rare cases, an order may not be able to be dispatched in a single shipment. In such cases, shipping costs will only be charged once. The customer has no right to refuse partial deliveries and must accept them, subject to any mandatory provisions of applicable law. In the event of a delivery delay or if an ordered item is exceptionally unavailable, we will inform the customer as soon as possible.

The shipping fee is CHF 9.00 per order. Shipping is free for orders of CHF 80 or more. We deliver exclusively within Switzerland.

For further information regarding shipping and delivery, delivery times, parcel tracking and the procedures applicable in the event of a delay or delivery problem, please refer to our “Delivery & Returns” page.

4. Conclusion of the Contract

An order constitutes an offer by the customer to enter into a sales contract. When the customer places an order on Kosport.ch, a confirmation is automatically sent to the e-mail address provided by the customer when entering their personal information. This e-mail confirms receipt of the order and informs the customer that the order has been received by Kosport.ch.

The order and its status can also be viewed by the customer at any time through their account on Kosport.ch. By confirming the order, the customer acknowledges that they have read and accepted these General Terms and Conditions.

5. Deliveries

With the shipping method selected by Kosport.ch, Swiss Post delivers parcels within two business days, Monday to Friday between 08:00 and 17:00, throughout Switzerland, to the delivery address provided by the customer.

For logistical reasons, Kosport.ch may, in rare cases, make partial deliveries. In such cases, no additional shipping costs will be charged.

Detailed conditions regarding delivery, parcel tracking, possible delays, damaged or lost parcels and the parcel deposit arrangements applied by Swiss Post are available on our “Delivery & Returns” page.

6. Payment

In partnership with Saferpay as our Payment Service Provider, we offer our customers various payment methods. The payment methods actually available are displayed during the checkout process. Saferpay provides a high level of security for transaction processing, in particular through the security standards applicable to electronic payments and, where applicable, 3-D Secure authentication.

7. Return of Goods

Exchanges, returns and complaints are subject to the conditions and procedures established by Kosport.ch, without prejudice to any mandatory rights available to the customer under applicable law. This applies in particular to complaint deadlines, food products, products with an approaching Best Before Date (BBD), products marked as “exchangeable”, return and re-shipping costs, as well as any costs associated with returned or refused goods.

Complaints concerning, in particular, the quantity delivered, apparent defects in the goods, incorrect deliveries or quantity discrepancies must be reported in writing as soon as possible after they are identified. To allow the complaint to be processed promptly, we ask the customer to contact us within 72 hours of receiving the order. Defects that could not reasonably have been identified upon receipt must be reported as soon as they are discovered.

An exchange or return of goods will only take place in the event of a justified complaint or where a return or exchange has been approved in advance by Kosport.ch. There is no general right to exchange or return goods that have been correctly delivered, subject to any mandatory provisions of applicable law.

The complete and detailed conditions relating to returns, exchanges, complaints and refunds are available on our “Delivery & Returns” page. Customers are advised to review these conditions before placing an order.

8. Improvements and Changes

Kosport.ch reserves the right to make changes to products without prior notice to customers where the manufacturer considers such changes to represent an improvement or development of the product.

Kosport.ch also reserves the right to correct any errors in product descriptions and prices. Minor differences between descriptions, images and the products actually delivered are possible, particularly where the manufacturer changes the packaging or presentation of a product, provided that the essential characteristics of the product are not affected.

9. Use and Consumption of Food Supplements

The food supplements offered by Kosport.ch are not medicines. Product descriptions, recommendations for use and consumption, as well as other content available on Kosport.ch, are provided for informational purposes only and are based, in particular, on information supplied by manufacturers or specialised sources.

This information is not intended to replace the advice, diagnosis or treatment of a doctor, pharmacist or other qualified healthcare professional. Customers are required to carefully read the information on the packaging, product information and instructions for use and consumption. In case of uncertainty regarding the use of a food supplement, its ingredients or its suitability for the customer's personal circumstances, it is recommended to consult a doctor, pharmacist or other qualified professional before use.

Kosport.ch accepts no liability for consequences resulting from the use of a product contrary to the manufacturer's instructions or from improper use, subject to any mandatory provisions of applicable law.

10. Data Protection

The protection of your privacy and personal data is very important to us. Kosport.ch processes personal data in accordance with the applicable data protection laws in Switzerland.

Personal data is processed to the extent necessary, in particular, for the management of orders, payments and deliveries, customer service and the operation of the online shop. Where necessary for the fulfilment of an order or the provision of a service, certain data may be shared with the relevant service providers, including payment service providers, delivery companies and technical service providers.

Within the limits provided by applicable law, customers may request information regarding the personal data processed about them and may request its correction or deletion where the applicable legal requirements are met.