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Terms and conditions of use

Terms and conditions of use

1. Scope

These general conditions of sale are valid for all purchases via the website, https://www.kosport.ch/

2. Price

Prices are displayed in Swiss Francs (CHF). The prices indicated on the website at the time of receipt of the order are binding.

3. Shipping

All delivery times indicated are approximate and indicative. Deadlines set by customers cannot be taken into account and have no validity. The supplier must not acknowledge receipt of orders and orders vis-à-vis the customer. The items ordered will be sent to you directly and as soon as possible at home by the Swiss Post. In rare cases, it may happen that the order cannot be dispatched in one delivery. Of course, we only charge shipping costs once. The customer has no right to refuse partial deliveries and must accept them. In the event of delays in delivery or when the ordered item is exceptionally sold out, we will inform you of this in time. The shipping costs amount to CHF 9.00 per order. From an order amount of CHF 100, shipping is free. We deliver the desired goods only within Switzerland.

4. Conclusion of contract

An order represents an offer to the supplier to enter into a sales contract. When the customer sends an order on kosport.ch, it is automatically sent by e-mail to the address indicated by the customer when registering his personal data. This e-mail is proof of order confirmation only and informs the customer that his order has been received by the supplier. At that time, the order is added to the evolution of the order which is visible at all times on the online shop of kosport.ch. By activating his order, the customer certifies to be informed of these general conditions and approves them.

5. Deliveries

With the shipping method chosen by Kosport.ch, La Poste SA delivers your parcels within two working days, Monday to Friday, between 08:00 and 17:00, throughout Switzerland to the delivery address indicated by the customer.

For logistical reasons, in rare cases, the online shop of kosport.ch is authorized to make partial deliveries. In this case, there will be no invoicing of additional shipping costs.

6. Payment

In partnership with Postfinance SA as Payment Service Provider, we offer our customers various payment methods such as: PostFinance Card, PostFinance e-finance, MasterCard, Visa and PayPal. Postfinance SA guarantees you maximum security thanks to PCI certification and 3D-secure for credit card transactions.

7. Right of return of goods

Complaints due to the quantity delivered, defects in the goods, false deliveries and differences in quantity must be notified in writing as soon as possible, but no later than one week after the order confirmation. They will be taken into account insofar as they can be ascertained by reasonable examination. The exchange or return of the goods only takes place in the event of a justified complaint. No right of exchange or return of goods is possible on goods delivered correctly.

8. Improvements and changes

The online shop kosport.ch reserves the right to make product modifications without notifying the customer, when the manufacturer finds that these modifications represent an improvement in quality. The kosport.ch online shop reserves the right to make errors in product descriptions and prices. Small deviations from descriptions and pictures are possible.

9. Use and absorption of nutritional supplements

None of the dietary supplements offered by the kosport.ch online shop are medicines. Product descriptions, recommendations for use and absorption and other content are for informational purposes and are manufacturer's indications or excerpts from specialized articles. They do not need to be complete or accurate and in no way replace the medical or pharmaceutical advice of a doctor or pharmacist. No liability is accepted for damage of any kind resulting directly or indirectly from the application or use of information from kosport.ch. Please read all product attachments and intake advice carefully and consult a doctor or dietary advisor if you have any questions about the use and active ingredient of nutrients or nutritional supplements.

10. Data Protection

Protecting your privacy is of the utmost importance to us. The online shop kosport.ch obviously complies with the legal provisions on data protection valid in Switzerland. You have the possibility at any time to inquire free of charge about the data stored in your name (size, purpose) or to request their deletion. Your data is never passed on to third parties.