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Delivery & Returns

SHIPPING

With the exception of some rare cases alien to Kosport.ch, all orders placed will be shipped on the same day, as long as the payment is realised before 12:00 on a working day (Monday - Friday). Orders paid for at a later time will be shipped on the next working day.

DELIVERY

With the shipping method chosen by Kosport.ch, Swiss Post delivers your parcels within two working days, from Monday to Friday and throughout Switzerland.

Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website. The client may also access this tracking link by logging into his/her Kosport.ch account.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 3 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday between 8 a.m. and 5 p.m., except for national or municipal holidays, at the address provided by the client when placing the order.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to Kosport.ch, leading to extra costs that will be imputable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

In rare cases, it may happen that the order cannot be shipped in one delivery. Obviously, we only invoice shipping costs in this case. In the event of delivery delays or when the item ordered is exceptionally exhausted, we will inform you in time. The customer has no right to refuse partial deliveries and must accept them.

Currently, you only pay a fee of CHF 9.00 per order for packaging and shipping costs.

From an order value of 100 francs, shipping is free.

We deliver the desired merchandise only on Swiss territory.

 

RETURNS

Complaints due to quantity delivered, defects in the goods, false deliveries and differences in quantity must be announced in writing as soon as possible but no later than one week after the confirmation of order. They shall be taken into account to the extent that they can be ascertained by reasonable examinations.

The exchange or resumption of the merchandise takes place only in case of justified complaint. No right of exchange or return of goods is possible on goods delivered correctly.

For unwarranted returns of goods / refusals of goods, an additional fee of Fr. 30.00 will be charged for the payment of postage, handling and administrative expenses.